[Resolved] LG Electronics — Poor quality

rakesh behura

from Chennai, Tamil Nadu

Address:

Khordha, Odisha, 751010

Dear Concern,
I have purchased a LG Plasma TV dated on Feb 2014.After Six months, display panel has been broken.Your Technical person told me that Panel Broken is not under warranty.So it has been charges Rs.19, 000/-. After one year same problem arise.Your technical person again told your panel should be change and it will cost Rs.19, 000/-

So could you please explain what is the quality of LG service.Also let us know do you change our old panel and provide us a new panel ??? Because that old panel is with you and new panel purchase details is with us.

we are very shocked about poor quality o[censored]sing LG product.So I am mentally harassed. Also Your service person suggest us to purchase a new one instead of provide us the better service.So its a request please check your quality of LG product.

I have already complained in the following Govt.Grievance portal & registration no is given below

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Oct 28, 2016

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2016

LG Electronics Customer Care's response Hi Rakesh

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team