[Resolved]  LG Electronics — poor service and rude lg staff behaviour

Dear Concern, I had purchased LG UM7300 55'' TV on 25th Oct 2019 from Patna (Bihar). There was a Jio Router free with the TV which a essential product for a smart TV . I was told by the LG salesman that the router will be given by installer at the time of installation but it was not provided at the time of installation. The Installer guys said that we don’t have stock. It was shocking for me. The company like LG giving some offer and denying the offer at the time of delivery. What is the use of buying smart TV without Wifi Router? Secondly when I called the Patna customer care, one person told me that the stock will come by 10th Nov 2019 and we will not deliver you but you have to come to my office. We don’t provide home service. Pl let me know that is this the way LG treat and provide service to their customer? I am really disappointed and will convey this case to your LG India head as well as to Korean team. I need my JIO Router ASAP at home. Hope you understood the issue and will resolve it fast.