Lg Electronics — rates according to whims and fancies of your worst service staff

 
2 Reviews
Chennai, Chennai District, Tamil Nadu, India
 Santhana Gopala Krishnan M on May 25, 2019
Sir, Sometimes back my ac went out of order. Accordingly the 3rd party hirer of lg told me the charges would be Rs.3000/. I said ok. Again another person came and told me Rs7800/. Then I made a complaint. I got a call from ASM stationed at AP gave a patient hearing in the midst of his innumerable works got the work done to my satisfaction and advised me to have AMC. Accordingly the service engineer told me the amount as 3300. When I requested for e mail he has dodged for more than a month and now not attending my sms and phone calls. Afterwards I complained the same to his superior and after some follow-up he sent a mail stating that the same will be 5724. When I asked the reason for his difference of quote he told me that the unit is more than 5 years old. I told him that it is less than 5 years old and also sent him the original bill he also started of not replying to my sms and whatsup. For each and everything I feel ackward to contact ASM who is the only person who works for customer satisfaction unlike the chennai team who work for the 3rd party authorised agent at chennai. Yr chennai staff lacks basic courtesy. Unfortunately I have all the LG products and that too based at Chennai. Why not u initiate some measure to yr chennai team to see some customer interest as well.

Complaint Status


[May 25, 2019] LG Electronics customer support has been notified about the posted complaint.
Updated by Santhana Gopala Krishnan M, May 25, 2019
Sir, Sometimes back my ac went out of order. Accordingly the 3rd party hirer of lg told me the charges would be Rs.3000/. I said ok. Again another person came and told me Rs7800/. Then I made a complaint. I got a call from ASM stationed at AP gave a patient hearing in the midst of his innumerable works got the work done to my satisfaction and advised me to have AMC. Accordingly the service engineer told me the amount as 3300. When I requested for e mail he has dodged for more than a month and now not attending my sms and phone calls. Afterwards I complained the same to his superior and after some follow-up he sent a mail stating that the same will be 5724. When I asked the reason for his difference of quote he told me that the unit is more than 5 years old. I told him that it is less than 5 years old and also sent him the original bill he also started of not replying to my sms and whatsup. For each and everything I feel ackward to contact ASM who is the only person who works for customer satisfaction unlike the chennai team who work for the 3rd party authorised agent at chennai. Yr chennai staff lacks basic courtesy. Unfortunately I have all the LG products and that too based at Chennai. Why not u initiate some measure to yr chennai team to see some customer interest as well
Verified Support
LG Electronics Customer Care's response, May 30, 2019
Dear Customer (Santhana Gopala Krishnan M),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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I want to cancel my complaint to repairing of my 32 inch LG TV having complain number RNP[protected].

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    Lg Electronics - rates according to whims and fancies of your worst service staff