[Resolved] LG Electronics — Refregirator | |||||
I purchased a LG 285LTR REF Refrigerator on 27/10/2014 I am terribly disappointed with the performance of this 2 year old machine. I called their authorized service engineers and after couple of visits by service engineers I was informed that nothing can be done to rectify the problem in my refrigerator as company has no spare parts for the machine. A two year old refrigerator which a customers like me purchases assuming LG is a reputed brand realize that he is being cheated by LG with a misleading warranty sticker on the machine of 10 years warranty only for the compressor, where as for all the other parts used in the machine LG (of questionable quality) LG seems to have no back up of spares and once the refrigerator stops working and further LG avoids giving any firm solution to rectify the stopped refrigerator via email. To make a mockery of cheated customer who was fooled in to trusting LG brand - LG resorts to offering vague solutions orally by which customer can be swindled out of more money. LG person informs that whatever they say on phone cannot be put on email as per LG policy so that their vauge suggestions do not get documented and the customer is mislead like their message on refrigerator of warranty. Was this information helpful? | |||||
Mar 9, 2017 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. Verified Support Feb 06, 2017 LG Electronics Customer Care's response Dear Sir (Pravin Khanna), We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern. Regards, LG India | |||||
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