LG Electronics — Refrigerator | |||||
This is to inform that, i have purchased lg fridge, 3 days before it stopped cooling and i have logged a complaint in lg service center, no one has attended the ticket yet, and it was closed automatically. Branch manager of lg also is not responding on call, service engineer is also putting calls on block list. still my issue has been not resolved. Still it has not resolved and i am suffering from issue. Please find the below complaint number:- Ticket number:- rna[protected]this was automatically closed by lg) Ticket number:- rna[protected]new ticket raised yesterday, but no action taken yet) Contact number of branch manager:- [protected] (ms. kadambari patil) she is also not recieving the call, 1st she receieved the call and assured that engineer will visit, but still it has not resolved. Engineer name:- narayan patil:- [protected] (he is putting my number in block list) Reqeust you to please resolve my issue and take strict action against the lg team. Was this information helpful? | |||||
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LG Electronics customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Its [protected] Vishal
LG Electronics Customer Care's response, Jul 14, 2016
Verified Support
Hi Vishal
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team
Thanks for information, engineer visited on 14th july and he replaced the Compressor of refrigerator and it started working fine.
Yesterday again same issue started happening, and i again called Sky service(LG Service Center Location:- Mira Road) who visited last time.
My fridge again stopped working and today engineer visited again, i insisted him to check the issue twice and make sure that it doesnt happen again, he today checked it and fixed it and informed that it will get cool in 3-4 hours and he left from my home.
But i again want to inform you that after this 2nd visit and repairing, still my fridge is not working.
I am feeling very disappointed by the service of LG and product also, now still my fridge not working, what to do and where should i log a complaint i seriously dont know.
Engineer coming and going and still my issue is not resolved, i am too much frustated by this product, i request LG Team to please send your concern team member by tomorrow and replace my fridge.
I think that my product is defective and LG should take care of it on high priority, i am too much tired of calling these LG engineers for fixing my issue.
It is not been 8 months also when i purchased a fridge, i request for an replacement of my product and i insist to do that because i dont think continous repair would be good idea as it making my mind set that LG Products are not good and no consumer want that there product should get repaired on each and every 10 days.
Still i am suffering from the issue and i required the replacement for this defective piece.
Yesterday again same issue started happening, and i again called Sky service(LG Service Center Location:- Mira Road) who visited last time.
My fridge again stopped working and today engineer visited again, i insisted him to check the issue twice and make sure that it doesnt happen again, he today checked it and fixed it and informed that it will get cool in 3-4 hours and he left from my home.
But i again want to inform you that after this 2nd visit and repairing, still my fridge is not working.
I am feeling very disappointed by the service of LG and product also, now still my fridge not working, what to do and where should i log a complaint i seriously dont know.
Engineer coming and going and still my issue is not resolved, i am too much frustated by this product, i request LG Team to please send your concern team member by tomorrow and replace my fridge.
I think that my product is defective and LG should take care of it on high priority, i am too much tired of calling these LG engineers for fixing my issue.
It is not been 8 months also when i purchased a fridge, i request for an replacement of my product and i insist to do that because i dont think continous repair would be good idea as it making my mind set that LG Products are not good and no consumer want that there product should get repaired on each and every 10 days.
Still i am suffering from the issue and i required the replacement for this defective piece.
Thanks for information, engineer visited on 14th july and he replaced the Compressor of refrigerator and it started working fine.
Yesterday again same issue started happening, and i again called Sky service(LG Service Center Location:- Mira Road) who visited last time.
My fridge again stopped working and today engineer visited again, i insisted him to check the issue twice and make sure that it doesnt happen again, he today checked it and fixed it and informed that it will get cool in 3-4 hours and he left from my home.
But i again want to inform you that after this 2nd visit and repairing, still my fridge is not working.
I am feeling very disappointed by the service of LG and product also, now still my fridge not working, what to do and where should i log a complaint i seriously dont know.
Engineer coming and going and still my issue is not resolved, i am too much frustated by this product, i request LG Team to please send your concern team member by tomorrow and replace my fridge.
I think that my product is defective and LG should take care of it on high priority, i am too much tired of calling these LG engineers for fixing my issue.
It is not been 8 months also when i purchased a fridge, i request for an replacement of my product and i insist to do that because i dont think continous repair would be good idea as it making my mind set that LG Products are not good and no consumer want that there product should get repaired on each and every 10 days.
Still i am suffering from the issue and i required the replacement for this defective piece.
Yesterday again same issue started happening, and i again called Sky service(LG Service Center Location:- Mira Road) who visited last time.
My fridge again stopped working and today engineer visited again, i insisted him to check the issue twice and make sure that it doesnt happen again, he today checked it and fixed it and informed that it will get cool in 3-4 hours and he left from my home.
But i again want to inform you that after this 2nd visit and repairing, still my fridge is not working.
I am feeling very disappointed by the service of LG and product also, now still my fridge not working, what to do and where should i log a complaint i seriously dont know.
Engineer coming and going and still my issue is not resolved, i am too much frustated by this product, i request LG Team to please send your concern team member by tomorrow and replace my fridge.
I think that my product is defective and LG should take care of it on high priority, i am too much tired of calling these LG engineers for fixing my issue.
It is not been 8 months also when i purchased a fridge, i request for an replacement of my product and i insist to do that because i dont think continous repair would be good idea as it making my mind set that LG Products are not good and no consumer want that there product should get repaired on each and every 10 days.
Still i am suffering from the issue and i required the replacement for this defective piece.
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We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.
Regards,
LG Customer Support Team