[Resolved]  LG Electronics — refrigerator not cooling after one month from purchasing

Address:

411034

I had purchased double door refrigerator on 25 june 2017.in the beginning, it was running well. After approx. 20-25 days i turned its 'dual fridge' feature 'on' to convert the freezer into the refrigerator. The cooling in the both the compartments was less than it was running in normal mode (Dual fridge 'off' mode). It was my first experience of the dual fridge so i thought that it could be due to the dual fridge mode. After one day i turned the dual fridge mode off and checked the cooling inside the fridge and freezer. It was not as cool as it was earlier. Since then the cooling of the whole fridge gradually decreased to zero. Things inside started to perish. I contacted customer care 2 times to inform about the problem. After approaching them 3rd time they sent a technician. The technician checked the fan in freezer and said it was not moving properly and he has fixed it so the fridge should work normally now. But the situation remained unchanged. I again escalated the issue to customer care then another technician came after a week and checked. He said that the gas has been choked up and need to refill the gas.
I declined to repair it as it a is newly bought fridge and i don't want to repair it as this is a big defect. I want replacement or refund.

Now my concern is the cooling of the fridge is a big issue as people use the fridge to keep the things cool and fresh in it. And arising such issue from lg in first few days/months is unexpected and unacceptable for a customer like me who had bought the brand new refrigerator.

I contacted the lg showroom in chinchwad, pune (Modern electronics) from where i had purchased the unit. They say that we can not do anything you can approach service center for replacement or refund. No one is interested in my problem. Lg's after sale service is a worst as compared to other brands in the same business.

As described above this is a manufacturing defect and i request you to give me replacement or refund as soon as possible.

Model number of the fridge is lg gl t292rpzy (Dual fridge)