[Resolved] LG Electronics — refrigerator received with defect and no one is ready to look into it

Aniruddha Bharti

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411023

Hi there,

I bought the refrigerator lg 260 l frost free double door refrigerator, (Gl-t292rpzu, shiny steel, 2017) from amico agency, dapodi pune on sunday 21st october 2018 and got it delivered on sunday at 8:30 pm with a dent on the freezer door.

On seeing the same we contacted the agency and told the same thing to the salesperson who had given us the information about the bridge before buying it. He communicated that he has raised the complaint on sunday itself but when we visited the agency on tuesday, we learned that he had hoaxed about it and did not raise any complaint.

We were unaware about monday being a week off and when we called on monday no information was provided to us and no updates were given to us regarding the status of the complaint.

On visiting the agency on tuesday, we have been informed that the engineer will come and will fix the door. When we requested for the replacement the owner of the agency was denying all the responsibility and was diverting it to the customer care. Customer care being rude and citing the reason that they have received so many complaints in the last few days and are not able to process or talk about our concerns and did not provide any eta.

This is the worst kind of customer experience the dealer is providing with no assistance and rude behavior, its like till the time they are selling the good they are like customer is god and once its been gone from their store its none of their business and telling us that, this is how we received from product from the lg and lg will take care of it. Is it really the way this work? Don't they have any checks done on their end on the consignment they have received? This is pure #.

The engineer is the one who will tell what needs to be done. Its been 2 days the fridge is at home and we have no idea when will he arrive?

I appeal for the replacement of the product done at the earliest and need no more hassle with it.

The complaint number is - rnp[protected].

Hope some actions will be taken against this and i can expect some expedition in the entire process.

Thanks,
Aniruddha

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Nov 24, 2018

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2018

LG Electronics Customer Care's response Dear Customer (Aniruddha Bharti),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

Oct 23, 2018

Updated by Aniruddha Bharti Hi Team,

Here are the contact details-
Amol Bharti- [protected]/[protected]

Thanks,
Aniruddha

Oct 25, 2018

Updated by Aniruddha Bharti Hi Team,

The technician visited the residence yesterday and clicked pictures of the refrigerator and the box. He had promised that will share the update with us by afternoon but till now we have not heard anything from the technician.

On calling the technician he said he has no updates on it. We had bought the fridge on Sunday and until now ain't able to use the same. We look forward to having the replacement of the fridge done at the earliest. Considering the festival season is around the corner we already have a lot of things to be completed our end and do not want to have any hassle having this replaced.

Hoping to have the action done on as soon as possible.

Thanks,
Aniruddha

Nov 09, 2018

Updated by Aniruddha Bharti seems that no one has time to respond, it's been more than 20 days but no action has been taken into it. what do I with such filthy promises of yours " that a person will get in touch with you at the earliest" what define earliest for you?.

The refrigerator is ideal without use at our place holding up space, what should I so with this? even though I have done the Indian consumer complaints it doesn't seem that you guys want to offer a service. one of the key parts of support or service is communication but it has not shown a traces of it too? what do I expect if I am not getting any updates?

Not sure what else I should be doing Now