[Resolved]  LG Electronics — Refrigerator repair

Address:

06705

I own a LG refrigerator model # LFC25776SW, had for 5 years and the compressor went bad. Still under warranty, I called LG on May 26 and in turn referred me to Ferrari's Appliance in which I also called on May 26. They called me back needing the serial number in which I gave it to them on May 27. Took an extremely long time for LG (your company) to send Ferrari the compressor. They came to my home today June 15 (just about 3 weeks after initial contact) and the part (compressor) sent to Ferrari was USED and DEFECTIVE. We have been inconvenienced in our home without a refrigerator for some time now. When this repair is finally done, I will be sure to tell all of my colleagues, friends and family never ever to buy an LG product. Its bad enough that we have to pay for the technician to install a warrantied part, but to have it delivered to him from the manufacturer USED and DEFECTIVE is just unsatisfactory. I've been in and dealt with customer service for over 30 years and LG's customer service is by far the worst I've ever seen. I will state again, I will never ever buy an LG product again and I will be sure to tell everyone (social media, e-mail) I know, not to also buy LG unless they want to be provided with extremely horrible service!