LG Electronics — refrigerator' replacement due to manufacturer. defect.

Address:

110096

I live in vasundhara enclave, east delhi. I bought a fridg on 27/08/2014. Since very beginning i observed overcooling /undercooling due to which veggies, milk etc got spoilt. I contacted customer care which guided me to rectify the problem by manouevering its switches and knobs. However problem persisted. Later in june/july 2016, technician checked the fridge and finally chose to fill gas after payment of rs.1800/-anyhow fridge continued to function. On 20 july 2017, large discharge of water was seen from behind the back panel of the frdge where i big white spot was seen. I contacted the cust. Care:cmplain no. Rnp[protected]. Mohammad ajmal ([protected]), technician visited, who took photos of the back panel and asked for prchase bill. He declared the fridge beyond repair and recommended replacement. Accordingly he promised to forward the complaint to the lg company. I waited for two days for company response, however i contctd the cust care when no response was forwarded to me. Cust care provided contct no of one gaurav kumar ([protected]). Gaurav told me to wait for two days for his response. Later i got call from gaurav tyagi ([protected]) who while quoting company rule advised me to buy again a lg fridge after depriciating the cost of frdge by 45% from the original cost. That is to say i will have to pay 45% from my pocket and rest will be paid by the company. However, company will not give cheque for an amount to be paid by the company. Again i talked further to one aditya anuj ([protected]). Mr. Aditya however reiterated the company rule as said above and advised me for not contacting him again. It is going to be more than a week that i have not received further calls from any of the above officials nor attend my calls. I am aghast to find that lg company is making me to suffer due to its manufacturing problems and further compelling me to purchase its product by seeking money again from me. I request the responsible manahement to redress my problem without any fianancial loss to me. Regards. Rekha singh.