[Resolved]  LG Electronics — Refrigerator replacement of lg newly purchased refrigerator-complaint id-cn[protected]

Address:	Kolkata, West Bengal, 700040
Website:	LG customer complaints

Replacement of lg newly purchased refrigerator-complaint id-cn[protected]

Dear sir,

This is for your kind information that i had purchased one lg refrigerator – model gl 282 on 01/11/2015, with serial no jhr5510prfg0284031.
The product was purchased keeping in mind the goodwill/ the promises of great service that your company - lg electronics had created in mind of the consumers.

But on a serious contrary to that fact, the refrigerator had started annoying us, by not able to maintain its cooling temperature.
Just after 3 months of purchase, all the cooked foods are getting rotten by accumulated fungus over them. All the fresh vegetables getting rotten within 1 day.
We had lodged a complaint with complaint over phone with call centre.
Your technician had visited after 1 day after much hustle and continuous follow up with the call centre, and according to them, the cooling gas channel was leaked due to manufacturing deficiency. They again had lodged call to concerned department and next day in evening, it was rectified, again with a false promise that now everything is fine and issue is completely resolved.


But now again after 3 months, the same problem of gas leakage has started and cooling is not happening.
Again we have lodged the complaint - cn[protected] and yesterday (16/06/2016) technician had visited with the inference that gas chamber is chocked now, so adjoining areas at back of freezer is only getting cooled, blocking the cooling channel for the entire fridge. This problem is not his area of service, so he again has put the matter to some other department.

Sir, we cannot keep a product like this which needs to be serviced and maintained for a recurring problem of non cooling and gas leakage.
We have paid every single penny for the product, but received only false notion and false promise in return.
Life has become very annoying after purchasing this refrigerator, though your tagline says lg - life’s good.


Request you to please immediately process for replacement of the same model with a new one, as product with same recurring problem cannot be kept any longer.
Complaint reference no

Regards
Abir saharoy
[protected]