LG Electronics — refrigerator wrong service done by lg personnel.

Address:	Bangalore
Website:	www.customercare-servicecenters.com

I had a problem with my lg double door refrigerator during april. I raised a complaint through lg online, due to lockdown situation someone from lg gave phone support to fix problem (Told there could be problem related to heating element), he asked me to shut fridge for 24 hours and start using it. After 15 days again the problem started (Refrigerator not cooling). I tried same number to inform but no response. I saw toll free number[protected] in internet and informed about my problem. They have sent one technician on 10th may, he checked and told mother board problem due to power fluctuations. He charged me 6000/-, while i asked him warranty he told i will get email. No warranty details came to me.
Within 7 days again refrigerator is not cooling, raise online complaint again to lg. This time person from lg company called me and sent one technician. The technician told that earlier people who came are not from lg, they are from local group. I told that i called lg toll free number[protected] and gave his number too. He told that you can get it from same guys or he can fix it. He told problem with heating element and charged me 1000/- so i asked what should i do with other lg guy who claimed that he fixed and charged 6000/-. He told to raise complaint or fir against that old guy who came and repaired. I tried calling old guy who did repair, he told he will come and repair it again. So i called toll free number[protected] and complained that why i am charged 6000/- for service which did not resolve my problem. They called and told that the person who came from lg is not right person and he does not know anything.
Both are complaining on each other and finally i spent almost 7000/- till date for cooling problem.

I am surprised company like lg unable to provide right service and technicians and proper customer care numbers. Still i am yet to wait and see if my cooling problem is resolved or not. Cost of refrigerator is 28000/-, total charges for repair within 6 years is 7000/-.
I am also trying to lodge fir against the person who charged me 6000'/- with no warranty and bill. Luckily i did gpay for all transactions and they are all recorded.

Anyone from lg can help tell me why are you troubling customers like this with no proper team who can support the products. Also who is running toll free[protected]. Lg person who came today told that people claiming lg are coming and charging heavily, if so what is your action against these people?

We want to know who is genuine lg person and fake guys. Also who will repay my 6000/- paid for repair which did not resolve my problem.