LG Electronics — Regarding repair of refrigerator

Address:

Lucknow, Uttar Pradesh

I went away from my house for few days and when came back i found that all the goods lying in general lower section of fridge are frozen. I informed on customer care no and the technician came to check and advised me to keep the fridge off overnight and he will come next day.This thing started in the month of nov 2016. Techi advised that one part has to be changed and i should keep the fridge off for twenty four hours. I had no option but to follow him though all the goods started decomposing. Techi came abd did some adjustments and asked me to start using. I went outside and when i came back i found that the lower portion is not cooling and all goods are deicomposed. Again i contacted the techi who again advised me switch off it for 24 hrs and he will come after that to check. I had to do so and he came cleaned the fridge and adjusted. Next mornin.g we noticed that again the goods are frozen. We informed hi and he promised that he will come next day which inspite of calls to him complaining to call centres nothing has happened and no body came. I was advised that somebody will come ib 24 hours but that was only making fool of customer. I am not able to use the fridge for last one week. Why do you advise the customer diffeerntly when he goes to buy your product and behave differently after sales. I am unfortunate to buy all house holds even mobile ph of L G. pl let me know why customers are harassed by sending people who can not solve the problems.and how to resolve this problem Iam brijesh kapoor from Lucknow My ph no is [protected].