[Resolved]  LG Electronics — regarding repair of refrigerator

Address:

Panchkula, Haryana

Date of complaint : 12.05.2018
Complaint reference no. : rnp[protected]

I have registered a complaint with lg electronics (On customer care no. Available online) regarding problem in refrigerator. They sent their technician on next day. As there was problem of vacuum creation inside the refrigerator due to which door was getting very hard to open. Technician reversed the rubber which is affixed around the door. And also as main handle of the door was broken as well as frame of freezer (Where freezer of door is affixed). He assured me to replace the spares by 19.05.2018 after getting confirmation from his supiriors.
Door vacuum problem resolved for some time. I paid desired charges. Then from next day same problem persist.
On 15.05.2018 again i registered complaint, reference no. Rnp[protected] for vacuum creation. I am continuously taking follow up. On saturday i called customer care of lg that my problem still not resolved, the person said that right now our system is not working and lg representative will call you surely by next morning.
I am also taking follow up with unique electronics (Dealer of lg), but today as per discussion, freezer door frame is not available anywhere and also handle of refrigerator is not available.
We have purchased this refrigerator in 2013 only, and how lg can discontinue the production of spare parts.

Please do needful as we are getting frustrated due to number of follow ups.