LG Electronics — Repair of window ac

Address:

Bardhaman, West Bengal, 713204

I alok kumar singh, resident of 14/8, dayananda road, a-zone durgapur-4, registered a complaint about less cooling of my window ac. vide complaint no rna[protected] dated 10.06.16 subsequently the service engineer visited the site and after inspection told that i need to send the ac to service centre for repair. on asking for further clarification he did not give any relevant reply. even after 10 days i did not receive any communication from the service centre so i again called the customer care for enquiry on 27.06.16 where they informed me that my complained has been closed and i need to register another complaint so i raised another service request rna[protected] seeking which the service engineers visited the site, after inspection they suggested me to get the machined serviced for better cooling. i told them that problem might be for less gas please checks the gas pressure etc. to ascertain leakage. they told me to check the machine for one day if it doesn’t get proper cooling he’ll refill the gas etc. again i did not receive any communication from service centre so i raised one more service request rna[protected] on 01.07.16 subsequently the service engineer sent a job sheet stating set call back to service centre on 02.07.16. on 06.06.16 i received a call from service centre stating that my compressor is not working properly and i need to pay approximately rs 11000.00 for compressor change and gas filling etc. the warranty over newly changed compressor shall be one year. now again on 07.06.16 i received a call from service centre stating that the ac gas has been charged but there is no impact on cooling and they wish to send it back without repair. i have received the machine back today on 07.06.16. the service centre has done fraud with me taking the machine for refilling of gas and returned it damaging the compressor without any repair.
Point to note:
1) i specifically asked the service engineer every time that whether my compressor is fine or not where they assured me that the compressor is working properly.
2) i asked them to check the gas pressure and leakage etc on site where they said they need to take it back to service centre for checking.
3) the service engineer insisted on cleaning and servicing on the second visit without comprehensive checking. i was reluctant at that time over this solution but he was still insisting on it and charged rs 450 from me.
I have following query:
1) why the service engineer who visited the site first time said the compressor is working fine?
2) on next subsequent visit the service engineer told the compressor is fine only cleaning need to be done.
3) on third visit i was informed that the machine is being taken for repair of leakage and gas refilling but i was told to get the compressor changed which is out of warranty now.
4) why the ac machine is being returned without repair.
I sense some kind of lacuna in the service modus operandii, may be some kind of corrupt practices. i seek advice and assistance from your end to overcome this problem which i faced including repair of my ac and compensation for the fraud, false commitment, hiding important information, irregularities and mental harassment which i faced due to this.