| Address: | Chennai, Tamil Nadu, 600053 | | Website: | www.lg.com |
I am Karthik from chennai. I've bought the LG WEB OS Smart TV 49LF6300 from the retail shop named "GIRIYAS" located in chintamani signal at Anna nagar. The TV billed on 06 Jun 2016 and it was promised to deliver on the same day. I said, let me deliver the product mysel[censored]sing my car, but they refused and said that the bajaj finance personnel will deliver the product using the shuttle service which I need to pay Rs.500 at the time of delivery.
Butwhat happened is different, the agent SARAVANAN and his colleauge delivered the 49 inches TV in a worthless bike gifting me a LED lamps and made me to pay Rs.500. The agent installed the TV with a smile.
After a couple of days, I checked the quality personally with a doubt, the doubt was clear and the TV they delivered is a TV which is mounted on the wall for display for an year. I took a picture of the two holes with the paint marks. I whatsppaed the agent with this picture. He called me immediately, I said I will put case on you and your showroom. But he interferred and promised me to rectify this mistake by delivering the New TV instead and he had a word with the manager about this and they accepted to deliver. The same day the agent delivered and the problem was solved.
After 6 to 7 months i mean on 26th April 2015 my TV got flashing issue and fired up my doubt making me to think whether it is an old TV which again I was cheated, doubt still pending. I called the customer service, they said they will send a technician, but its been 5 days I was waiting for the technician, but no one called me ever. Also I paid the EMI perfectly. Since I am a handicapped person, I could not go to and fro always to check whether the technician is available.
I've lost myself feeling like I was cast away from the world feeling whether will any one.
If any authority could help me, please contact me at
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