[Resolved]  LG Electronics — repeatedly getting bad experience of LG Service center

Address:

Thane, Maharashtra

I am repeatedly getting bad experience of LG Service center @kalyan(Ritesh Electronics). First when I enquired for refrigerator door gasket they denied to provide it by saying that customer cannot order rubber parts. They said me we have to take service and pay service charges if want to replace any parts. But I think If the parts are easily removable we ourselves can change it. So I called LG's customer care and they confirmed me that customer can order any parts and we just have to pay parts charges and parts delivery charges, if donot want any other service. So I requested for some of the refrigerator and washing machine parts last week through LG Customer care. Complaint no.s are RNA[protected], RNA[protected]. My registered contact no. is [protected] But still when service center executive visited our home, he was denying on this. When I told him that I already had a word with LG customer care and I can cross check in front of him he get ready to take my order. Today when he came to deliver those parts, some parts was unpacked/open and even not in good condition. How company can deliver unsealed/unpacked parts. I doubt service center might sell local parts. LG customer care is also not ready to take complaint against service center. I hope other customers might also facing same trouble. Please guide me how I can get my ordered parts in sealed and in good condition and how i can raise a voice for doubtful service of Ritesh Electronics.