| Address: | Thane, Maharashtra, 401107 |
Dear sir/madam, with this email, i would like to respectfully request your intervention in the lg services arm to help me replace the broken flat screen for a brand 55' lg led tv i bought in the usa. I have bought a brand new 55' tv in the usa on may 24, 2017, to surprise my family in mumbai. The model number i bought is 55uh76 (Attached please find the jpg for the exact model). Unfortunately, the tv screen is broken while shipping to mumbai and i had to replace the tv screen. I approached the lg customer care number on 29-jun and it was directed to ski services in mira-road, mumbai - the closest service center to the home i stay in mumbai. I spoke to the engineer who asked me to share the model number on tv on whatsapp and then told me that this must be replaced. A few days later - injamam (By name) called me to notify that the panel cost would cost ~30000inr and then he closed the request. I then approached lg service center to pay the advance but then realized the quote was not for my tv model and in fact, another gentleman (Omprakash) clarified that he needs to look into the system to find the part number as the model is purchased outside india. Since then, he is writing the email to the head office (Not sure which country it is located) and reminding them several times till now and confirms that he is yet to receive the part number. He is quite unsure on how much more time that it takes for him to obtain the part code. Further, he will use this part code to inquire how much the part will cost and how long the part code will take to reach mumbai for replacement. I'm also in-touch with shrikanth (Lg area service manager) but even he says the process time lines can't be defined. I'm really concerned if lg services might refuse to service the tv after few months as they can't find the part replacement in india for a model tv i bought in the usa. Today, the executive from lg services calls up and says - they will cancel the second ticket i raised as its going to take a longer time to get the part number : (.. Since 45days (Still, they say no firm time line by when they can receive the part number), i'm disappointed to say you that lg services are still not having the part number. I wonder if part identification steps itself taking several months, how long will they take to get the actual part? I really need your kind intervention so i could get the part replaced for the tv as i'm unable to lose my trust in lg services. I'm a loyal customer of lg (Had bought washing machine, refrigerator, micro-oven in 2010 in bangalore after getting married) since 2010 and still using them with excellent service for the same all over the years. With this trust, i bought the tv in the usa to surprise my family and i'm really concerned if this would be the biggest disappointment for me and my family this year. Hence i request you to kindly look into the issue and help reach the right place to get this resolved at earliest. Thanks in advance for your time to go through my email. Look forward to hearing from you soon sir, yours sincerely, anjaneyula reddy mob: [protected] — regards, anjaneyula — regards, anjaneyula Was this information helpful? | 
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