[Resolved] LG Electronics — requested to provide new machine

Khadeer Shareef

from Mumbai, Maharashtra

Address:

58/100 BANGARU NAICKEN STREET, MOUNT ROAD ELLIS ROAD, SRINIVASA HOTEL, Chennai, Tamil Nadu, 600002

Hi team,

Hope you all are doing well.

We believed lg brand, but unsatisfied and escalated.

We have purchased[protected] lg washing machine from mylapore vasanthandco branch. We have facing sound issue while machine running time so we have raised complaint on 01'oct. Then technician visit my home on 02'oct he checked and confirmed. It's a motor fault, they took our machine to ayanavaram branch service center on 04'oct and changed new motor and delivered on 11'oct. If i ask him incase if i face same issue on future. Technician assured me once motor changed you will never face this kind of issue in future. But again we have facing the same problem with in 15 days before. We totally out of mind to use this machine. Kindly request you to take a action and replace the new machine to customer satisfaction.

Thanks & regards
Khadir. K
[protected]
[protected]

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Dec 5, 2019

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2019

LG Electronics Customer Care's response Dear Customer (Khadeer Shareef),

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
LG Customer Support Team