LG Electronics — rnp[protected]//4th sep//no parts//no service

Address:

Kolkata, West Bengal, 700103

Hi all,

I'm sangita shaw, purchased lg split air conditioner in the year of 2014 october,.. I had made an amc on 14th jul'17. (Vide amc number: 15024027. On 4th sep'2017. I lodged a complaint to the customer care since my ac was not cooling.. A service engineer named nilay dutta had visited our house and seen and said that there is a leakage in the condenser unit, that needs to be replaced, which would be done shortly. After saying he left. He had never given any alternate solution till the time the parts are not available.. Again i had lodged a complain with the existing complaint number that how long it would take to replace the parts..in return the call centre had given the number of service centre and i had called them to get the alternate solution.. One of the person said that we can fillup the gas till the time you don't get the parts replaced. Initially i called mr. Nilay dutta to fill the gas, in reply he said that it would be chargeable even if my machine is under amc, then again i called the customer care and on that request the service engineer mr. Tapan mandal to filled the gas.. He said i will fill the gas.. Since there is a leakage, the gas might not stay.. As soon as it finishes you inform me. After 5 days on 16th sep once the cooling had been stopped, again i called mr. Tapan, but he also asked money for it.

I again had called the customer care, i had been promised by them that somebody is going to call me.. Till date no solution had been given. My 5 years old kid is suffering with us not able to sleep for somany days as we stay in the 5th floor, it is impossible to survive without ac. It is a necessity for us.

My question is to lg, when you are selling ac, why don't you have parts available with you... Even if you don't have the parts available then why don't you have alternate solution available. Is it a wrong decision that we had taken to purchase lg products?? I never had any issue with lg washing machine.. But when i'm facing problem with my ac,, the kolkata narendrapur service centre is behaving horrible.

If my service is not done i'm going knock consumer forum.

Hope to get your kind cooperation

Sangita shaw
169, n. S. C. Bose road,
Sherwood estate
Block p, flat -4f, lobby-2
[protected]