[Resolved]  LG Electronics — Rnp[protected] lg india pathetic services and pathetic service managers listen in

Lg india pathetic services and pathetic service managers – listen in…
Part – 2
My earlier grievous story has stored in part-1 which comes later part of my narration.
It all started on 31st march 2017, the support #s that i dialed in [protected] and [protected], their connections are so fluid that they are very hard to be connected. After a long struggle, i could make a connection establish thru them and a service case id was generated – rnp[protected], the date was 01/april/2017… because of the size of my family this refrigerator (Side-by-side) plays a significant role in our lives, it pays a role of a ‘life’ (A member) in my family… it’s dead for more than 48 hours now and i’m not seeing any customer courtesy in any of the eyes of lg support personnel, the only sweetness i get it from the 1800 support #s, but service managers, service personnel’s on the ground and custodians of customer support doesn’t seems to have any emotions towards customer’s pain what he/she is going through and his/her kids who are home (Summer vacations) are deprived of ice-creams, water, vegetables, curd, milk etc. This ruthless summer…
The more embarrassing moment for me that i’m requesting space in my neighbor’s refrigerator to store my essentials, like medicines, cooked food and even ice-packs used for my physiotherapy treatments.
Buying a product is matter of pride for anyone and at the same time he/she gets lashed at the after-support services, it’s deplorable! I have started to generate a negative feel about lg and it’s services. I will keep my efforts on until it is spread across the communities, sectors, districts, capitals, states and finally at a national level.
The more i think on service industries, in my honest opinion, it should start eliminating the accountable/responsible people who in truth handles the customer satisfaction engine, it runs with their passion, their willingness to serve, their ability to move things, their acceptance on exceptional cases and the list goes on… here are few so called managers from lg support world and their behavior…
The first one i called was cs babu - area service manager ([protected]), i call him pathetic babu, who i thought would recognize my problem, he did not give a damn, however he asked me to sms my rnp #. Which had no effect, because my refrigerator is still dead. I followed up with a feel that he is my savior, and i followed up with calling him at least a dozen of times, smsing him, but all in vain. I have also stated there is a rogue company out there and they are fooling people on lg’s brand. He gives another damn, and his comment was astonishing - “lg cannot do anything about them, it is consumer who have to take action against them”… are we living in the world that we have such annoyingly non - service oriented people for my ‘home-brand lg’, it was real pain in my heart.
I was given another hope by support people over the phone, after i had a fatal failure with pathetic babu - her name was shwetha – branch office service manager ([protected]) who in my view should not be into any service industry, till date i have made around 28 calls and 4 smses but no responses, i have gone back to the lg support phone asking them, if this lady is still active in the lg ‘or’ left the organization, i was made aware that she is still into the lg system and very much active. So this lead me to urge lg support authorities (Super leaders), please consider this lady to be removed from her services immediately.
I was then shown another way, that made me think, i would be lucky this time - i was given rajkumar tk’s - area service manager ([protected]) contact, support team on phone ensured me that i would get help this time… i called him about 6 times this morning, but this guy doesn’t pick up the phone. I hope this guy wakes up when my note makes circles around the internet.
I’m not over yet, then i find mohammed - service engg. ([protected]) who has done his job by visiting my place on 2/april/2017 and diagnosing the problem, which will serve no purpose, i would oblige if some act from lg support make my lg side-by-side work and my family is up and running again. So no gain there either.
His supervisor balasundaram. R – ([protected]) was the only person i have interacted who heard me over the phone and picked up my phone (I felt truly lucky and i thought god listening and talking to me), who again did not give any commitment which was frustrating, but at least he mentioned the process of part procurement which was fair. And he committed to call me back with more updates. Waiting. On him.
It is not always about the service restoration, it is about listening to customers, able to make a right judgement on customer for who the product is his/family’s life. And any delay would cause him big time grief.
Giving a damn to customer’s emotion, calls, messages is flagitious crime by nature to any service industry. I strongly recommend to either demote or fire people who are sitting on a ‘client - sat ‘ throne and sleeping. I urge… replace them with people like supervisor balasundaram. R – ([protected]).
As a consumer i would give my heart and soul to my home-brand, but people who lg gives them a livelihood, salary, great perks, facilities - is it not their responsibility to be loyal to the brand that is feeding them and their families.
I just dropped my last penny on loyalty for lg brand. I would look forward for a brand which is not lg. I would sign off with lg after my refrigerator is back on.
Meer ahmed
A lg’ diehard fan - but not anymore!