Address: | New Delhi, Delhi, 110075 | Website: | www.lg.com |
I have purchased window ac on 24 may 2015. its warranty expired on 24 may 2016. during every free servicing, i kept on complaining about foul smell emitting from air conditioner intermittently. i could not understand the problem and neither lg technicians could solved it. even they have taken my ac to workshop and returned it without solving the problem.in addition to mandatory three free servicing, i have complained at least ten times with lg call centre, however they have assigned the job to same local area service provider. after completion of warranty period, technician of local service centre, told me the reason of foul smell emitting from ac. it looked like, till date he was only waiting for, warranty period to complete and once warranty period is over, he was only demanding for the amc. solving my problem at all was not on his agenda. this sort of exploitation of the customer by the service provider is highly detrimental to trust these brands. Was this information helpful? |
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