[Resolved]  LG Electronics — RPN[protected] || lg washing machine issue

Wrt to above subjected complaint which was logged on 14-10-21, it is to be brought to your notice that we feel cheated as a loyal customer. the details of repair work undertaken are given below and matter must be seriously investigated by LG.

the complaint was lodged as rinsing drum was not moving properly and its speed was slow..The visiting official sushil came first on day of lodging our request. He informed that the machine requires new motor as old one was burnt out. to this, in total faith, we accepted his technical prudence and as asked, gave him Rs.500/- advance to enable them to order the required part. He only told about motor and nothing else.

thereafter today, two different engineers came. they replaced motor as well as three shockers. Shockers were surprise replacement and no valid justification for their replacement was given.

but the matter which betrayed us was that even after replacing the motor, the wash drum moved at same slow speed as was before replacement. Secondly, the motor was not fitted as such.Plug of old motor was cut and rewired with new motor to fix it. Both engineers were baffled too and they called their officer telephonically. after their talk, the engineers removed the stabilizer and plugged the machine directly. this improved the speed of dryer and it seemed normal..Immediately, suspicion arose in our mind that the motor was alright while problem laid in stabilizer. We feel that we have been cheated by this service team and unnecessarily, expenditure on motor and shockers have been forced on us. the engineers also admitted that problem was in stabilizer. Secondly, they have rendered the motor impaired as plugs of old motor have been used by cutting new plug and old plug.

Please look into the matter and refund us the unnecessary expenditure forced on us costing Rs.2054 /- for motor and Rs.159/- for shockers.

On 15-10-21. this is for your notice, As per my initial mail, That my old motor was ok. Today Your engineer has visited my premises & I requested to fix the old motor & show me that it is not working. But he didn’t. Earlier engineers has damaged my old property ( Motor), I need it in original shape or refund the motor cost charged from us.
till date no solutions has been given to us. Even no LG technical expert aswell as service manager visited my place to fix it
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Nov 28, 2021
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Oct 28, 2021
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. We have made a note of your complaint number. Our concerned team will get in touch with you.

LG Customer Support Team
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