LG Electronics — Sold the inferior product by cheating of dealer by telling wrong spec of old product

Dealer cheated us by selling an inferior 3 star AC to us by highlighting that 3 star is better than 5 star AC making us convince by sharing wrong specifications deliberately. Fraudulently pushing old product by saying wrong spec and fooling us.
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VCP[protected]. This is my escalation no raised 3 weeks back and has got resolution from ASM Mr Urumees who has absolutely not shown any concern on my grave concern but has tried blaming me that I shouldn't have brought the product and blamed that it was my mistake to get cheated. He told ne get it sorted by dealer Nandhilath GMart Palai by myself and see if they are fine to replace it and was not bothered to assist me and felt he was biased nor look into correcting them and solving my grave punishing situation .
Dear Customer,

Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

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