LG Electronics — Split ac, under amc, not repaired since last 62 days

Address:	400077
Website:	www.lg.com/in

I had purchased the AC in Aug-2010. I had purchased a 3 year AMC in Oct-2013.
The AC is not working as there was water leakage from front side. I had registered a complaint RNA[protected] on 8-Apr-2016.
I received a call from LG service center (Comfort zone) a few days after the complaint, informing me that the condenser needs to be replaced, but a new condenser is not available with LG. So LG is willing to give me Rs 4, 200 (or Rs 9, 800 discount on new LG AC) instead of fixing the problem.
This compensation is not acceptable to me because LG has taken up AMC and hence is responsible for fixing the same in AMC free of cost.
I have even spoken with LG Area Service Manager Mr. Vaibhav Vartak. But he not willing to offer any other solution or give reasons in writing.
Either LG fixes the problem or replaces this AC with a new one. I am willing to accept any equivalent AC i.e. 1.5 Ton with 5-star rating, since my current AC is also 1.5 Ton 5-stars.
Vijay Nathani,
Mobile [protected], Mumbai.