[Resolved]  LG Electronics — There cannot be a pathetic service

Address:

Chennai, Tamil Nadu

I have been trying to get my split AC repaired from LG for the past one month - And they are just unbelievably rude and non responsive to customer complaints. The AC got repaired last month and they came and checked it and informed there was a gas leakage and changed few parts worth Rs.7, 500. And in 15 days the same problem occurred once again. I called the customer care service centre again - obviously they raised it to the outsourced agency. The outsourced agency conveniently updated that my mobile number was no reply in spite of giving an alternate mobile number (they dint even try my calling my number). After 3 days, I called the customer care again and they said my mobile number was no reply and re registered the complaint. Finally the engineer from the outsourced agency came the next day. He checked and said now a different part has failed and you need to change that too - it will cost you another Rs.3000. I was fine with paying for the repair and asked him to take the indoor unit. He said it was a sunday and he will take it on monday (4th of May). With again no response from the outsourced agency, I called the customer care again on Monday evening. They gave a reminder to the agency and guess what! A lady from the outsourced agency called and shouted at me for 10 mins telling me that she sent me a message that they have ordered for parts and will be able to take the unit only after it reaches them (the message she never sent) and she said the indoor unit will be taken for repair on Wednesday and sent back on Thursday (7th of May). Wednesday came and Thursday came but the technician never came. So I called the technician this time and he said he will take the unit on Sunday (10th of May), And I called the customer care again - and they said my complaint number that LG sent me as a message on 1st of May does not even exist (RNA[protected] and they took the complain from first again and gave me a new complaint number (RNA[protected], and also gave his supervisor number (Remya - [protected]) and it was switched off. So I called back again, and he gave me a different number ([protected] - Who refused to give his name) and he claimed to be the owner of the LG service and suddenly realized the old complaint number exists, but told me that he can send someone for repair only if i call his office number tomorrow morning at 11 am again! I am tired and done with so many people and numbers. Please help me solve the problem.