LG Electronics — They just ruined the goodwill of lg company

I have complained through lg online app that my usb port of my tv was not working. My ticket no cnn [protected]. One of their technician prodip das talked with me over phone several times and also told me that he will visit my house to check the problem o[censored]sb port but suddenly today on 31.05.2020 i saw their app that the pcb of my tv has been broken and i refused to repair and they cancel the service call.. No technician visit my house to examine the tv. They imagine by sitting in their office that pcb is broken. How pathetic lg service centre. They just ruined the goodwill of lg company.in future me and my relative and also my friend circle never bought any lg product due to their pathetic service centre. Shame!