I am extremely frustrated with the customer experience with my LG washer. Not only is the customer service model and response horrendous, the process and quality of product is subpar to say the least. I’m disappointed in the call center, the live chat and also the communication with parts as I have had issue resolving my new washer malfunction for close to a month now. I’m appalled my the hidden agreements w/in the warranty policy and regret buying an LG appliances and respective warranty! I will never purchase an LG appliance - ever.
In the last 2 months, I have been provided wrong delivery dates, false facts regarding the issues with my washer and refusal to replace my washer as a result of several malfunctions w the machine and delays w part shipments. I am 7 months pregnant and have to haul my laundry back-and-forth to varying homes belonging to my friends and family.
My washing machine is about eight months old, I’ve had to repair people from LG, and over 12 parts replaced and yet LG refuses to replace my washer. In fact I have to now wait for another technician to come back a 7th time to replace the one part they did not touch. I’ve also emailed a message executive management who have yet to return my message - I’m being ignored.
I have now taken off of work about five times just to wait for a repair person and sit there while they can’t fix the system and call the tech-support who can’t seem to figure out what’s going on.
Regards
Jenny Was this information helpful? | 
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