| Address: | Chennai, Tamil Nadu, 600095 |
| Website: | www.lg.com, www.lge.com |
This I have already lodged ( on 13th October 2016) but as on date they ( LG customer care) just called to say that their regional team will call me to resolve the issues buut as on date no action taken.
"I have bought this TV in the year 2011. In the year 2014 the TV stopped displaying the picture. As My Daughter was studying 10th std I also not much worried about making complaint about the TV.
However when I complaint about the problem to LG they visited and informed about the mother board failure.
I told them I have bought this TV by paying Rs 88000 ( 42") which is costing half the price now.Also the TV was to display 3D picture special feature but it never shown that functionality when reported about that they said we have to buy Blue ray disc player which is additional expenses we paid to buy Rs 5000/- Ultimately it did not work but the TV stopped working.
As a agitated customer I told them replace the mother board free of cost. Main reason is LG being reputed organisation rather than accepting their product problem they mentioned about electricity supply which is lot of fluctuation etc., when I asked about when you know there is electricity fluctuation you should have provided proper protection in your product and there cannot be mother board failure which is not acceptable.
They kept giving lame excuses and they offered 25% discount on the spare to be replaced but I was asking them replace free of cost.
I kept complaint logged continuously but they respond but some time they said it is obsolete model there is no spares available when I started asking about how they can not provide spares for the product sold within 4 years then some how they managed to identify the spare but they insisted me to pay 100% cost this time and service charges. Again I said I cannot pay and LG has to replace free of cost as this is their product design failure that's why this design is stopped in the market.
But still I am keep on making complaints they simply provide automated service registration number and mention some one will call no one call and complaints more than 3 nos is pending to be answered.
Hence I request this forum take this issue and provide me proper justice. I have kept this TV in not working condition for the past 2+ years.
Dear LG Customer care
I am really don't know what is the meaning of escalating the customer complaint to this forum, this is the third time this complaint is being escalated but no action from your end.
wish you take necessary action see below you unanswered reply as on date.
regards
Jawahar
Recent complaint detail as below dated 27th September . which is not answered as on date
Dear Customer
Greetings from LG Support team!
Your acknowledgement number is CN[protected].Dear Customer
Greetings from LG Support team!
Your acknowledgement number is CN[protected].
Your complaint is under process and our support team would shortly get in touch with you.
Best Regards
LG Team
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