[Resolved] LG Electronics — Un natural behaviors of LG servicers/Cusmoter care agents

Manishsheel222

Address:

18- Hasanpur Near hasapnur Depot Delhi - 110092

We have called LG customer care many times but customer service executive disconnected the call with out giving proper information. Even when asked about escalation desk details i have received no response. The service was pathetic

We have launch a complaint against our fridge on 23rd June and Md.Ekhlakh servicer has visited to our home to check the fridge.

He mentioned that compressor is not available and in LG store once its available he will call back.

Its almost 2 weeks and he is not responding and even he is not picking up the phone.

So please provide the status as soon as possible other we have no option and we will reach out to other platform(Consumer court as well if needed).

Servicer Name : Md.Ekhlakh
Phone Number : [protected]

Complainant Name : Rachna sheel
Mobile Number : [protected]

Was this information helpful?

No (0)

Yes (0)

Aug 6, 2021

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2020

LG Electronics Customer Care's response Dear Customer (Manishsheel222),

We are sorry for the inconvenience caused to you. We have forwarded your complaint to the concerned team. Our representative will attend to your issue shortly.

Regards,
LG Customer Support Team