[Resolved]  LG Electronics — Unethical business practice and no regard for consumer court order

Address:

Ghaziabad, Uttar Pradesh

I purchased a LED TV (Model number - LED-42 LN5120-42") on March 29, 2014, exactly 13 months later the screen has started showing lines. I requested LG care to check the TV and was informed by your engineer that the PCB Control has some issues and would have to be replaced. He then spoke to the customer care centre and was informed that LG no more replaces the T-CON/ PCB control and instead I would have to purchase the whole panel for Rs 20, 000. I have been coordinating with Ms. Rashmi of LG Service Centre, on a daily basis who has been telling me that they have sent a requisition for this PCB and was not in a position to tell us as to when they can arrange same. Today (after almost five days), she advised me to talk to her senior one Mr. Sunil ([protected]) . When I explained to him the whole episode, he tried to convince me that we need to buy the entire panel ; in other words spend another 20 K. When I told him this is not ethical business practice and we may have to approach the consumer court for getting justice, he bluntly told us to go ahead. I am shocked that within 13 months your products start malfunctioning and then instead of providing the spare parts you are trying to upsell your whole panel to customers. Someone who has spent around 50, 000 on your products is being asked to spend another 22, 000 (including your service visits and charges) for a sub-standard product manufacturing from your end. This is absolutely unprofessional and unethical. What surprises me is that the panel and the T-CON controllers are two different parts often available in the spare markets openly. I am sure that the part will be available.