LG Electronics — unfair trade practice - refusal to give minimum mandatory documents containing minimum mandatory contents prescribed in laws

I asked four valid legal documents from LG as prescribed in GST laws and consumer laws. LG issued an illegal irrelevant Debit note on 26.6.21 in place of a tax invoice. LG collected money of Rs.9632 on 25.6.21 in unauthorized manner without proper invoicing and e-receipt to misquote and misguide the stakeholders to say it free of cost. How it can be? On persistent strong protest, LG issued a tax invoice on 12.2.22 after seven months of Debit note on 26.6.21 and Delivery challan on 8.7.21 without incorporating the minimum mandatory contents i.e. my name and address as recipient in the prescribed column, HSN code and unique serial number of machines. LG is a supplier and I am a recipient and both are mandatory to incorporate in a tax invoice. LG can not claim to be a supplier and a recipient. Thus the tax invoice in question is in dark clouds of credibility of a global company. These are the minimum mandatory contents required to incorporate in a tax invoice as prescribed in section 31 Rule 46 of GST Rules, 2017 deriving provisions contained in par 5 of Consumer Protection (General) Rules, 2020 read with section 2(47)(vii) of new CP Act, 2019. Issue of Invoice is governed by GST laws ibid and it has no relevance to internal policy or mechanism followed by LG within LG. Thus refusal of minimum mandatory documents containing minimum mandatory contents prescribe by laws ibid is tantamount to unfair trade practices. By refusing the mandatory documents with mandatory contents LG has accepted that LG does not follow or respect the laws of the land under sense of entitlement and NPD and intends to harass and victimise the senior citizen elite LG consumers. The consumer can not file a case in consumer court with such tax invoice in dark clouds when NCH and DoCA etc did not issue any clarification to that effect ignoring six reminders within limitation period of two years expired on 24.6.23 and 7.7.23. Similarly the consumer can not convince or satisfy the police and other investigating authorities about the tax invoice in dark cloud in case he needs in case of contingencies like theft, fire, shifting from one place/city to another and in legal claims thereof. Again it is my prayer LG review the blunders and issue a valid and legal tax invoice and e-receipt for Rs.9632 and follow the laws ibid worth to credibility of a global company since LG badly delayed the resolution for the last 34 months.
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LG Electronics customer support has been notified about the posted complaint.
Apr 10, 2024
Updated by Dhiru Vaghela
I asked for four valid legal documents from LG as prescribed in GST laws and consumer laws. LG issued an illegal irrelevant Debit note on 26.6.21 instead of a tax invoice. LG collected Rs.9632 on 25.6.21 in an unauthorized manner without proper invoicing and e-receipt to misquote and misguide the stakeholders to say it was free of cost. How it can be? On persistent strong protest, LG issued a tax invoice on 12.2.22 after seven months of Debit note on 26.6.21 and a Delivery challan on 8.7.21 without incorporating the minimum mandatory contents i.e., my name and address as recipient in the prescribed column, HSN code and unique serial number of machines. LG is a supplier and I am a recipient and both are mandatory to incorporate in a tax invoice. LG can not claim to be a supplier and a recipient. Thus, the tax invoice in question is in dark clouds of credibility of a global company. These are the minimum mandatory contents required to incorporate in a tax invoice as prescribed in section 31 Rule 46 of GST Rules, 2017 deriving provisions contained in par 5 of Consumer Protection (General) Rules, 2020 read with section 2(47)(vii) of new CP Act, 2019. The issue of Invoice is governed by GST laws ibid and has no relevance to internal policy or mechanism followed by LG within LG. Thus, refusal of minimum mandatory documents containing minimum mandatory contents prescribed by laws ibid is tantamount to unfair trade practices. By refusing the mandatory documents with mandatory contents LG has accepted that LG does not follow or respect the laws of the land under a sense of entitlement and NPD and intends to harass and victimize the senior citizen elite LG consumers. The consumer can not file a case in consumer court with such tax invoice in dark clouds when NCH and DoCA etc did not issue any clarification to that effect ignoring six reminders within the limitation period of two years expired on 24.6.23 and 7.7.23. Similarly, the consumer can not convince or satisfy the police and other investigating authorities about the tax invoice in the dark cloud in case he needs it in case of contingencies like theft, fire, shifting from one place/city to another, and in legal claims thereof. Again, it is my prayer LG reviews the blunders and issues a valid and legal tax invoice and e-receipt for Rs.9632 and follows the laws ibid worth to the credibility of a global company since LG badly delayed the resolution for the last 34 months
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