This is a complaint against
1. Delight and Care LG service, Rishikesh
2. Unique Services, Jogiwala, Dehradun
I would like to bring to your notice the fraud and inefficiency going on at your service centers.
I have a front loading washing machine of your company purchased around 4-5 years back. Unfortunately, its tap adapter broke. I called up the LG service center and they gave me the name o[censored]nique Services, Jogiwala. So I called the number given namely [protected]. After many attempts, ultimately the phone was answered. I asked him for the address of the center so that I can come and pick up the original part. I also asked the person for the cost of it. The person on the phone said first that it will cost Rs. 280/- So I asked him to sms me the address. He said that an engineer will come and the charges will be Rs. 500/- So for a part costing Rs. 280/-, I was asked to pay service charge of Rs. 500/-. I insisted that I will come to the center and get the part. I did not need training in fixing an adapter which I do routinely. The person then changed and said that okay, he will charge me Rs. 300/- and the part cost would be Rs. 280/- and that I pay a total of Rs. 580/-. I told him I will let him know.
I then checked with local repairing companies and they said that I purchase the part for Rs. 200/- which will be adapter with the connecting hose. I thought that better I should get the original LG product. Hence I went to Rishikesh. There from one of the shop, I got the number of Delight and Care LG services personnel Mr. Nakul [protected]. I kept calling this number during working hours but it was not answered for three days. Later on day 4 when the call was answered, Nakul just said that I can come to the shop and pick it up.
He did not bother to tell me what further he would need from me when I go to the shop to pick up the adapter. He also did not check whether the same was in stock or not. On the next day when I reached the shop, there was some new receptionist named Nisha who had no clue of what was been told to her. I explained and said that kindly contact Nakul and find out where the part is so that you can give it to me. She called and Nakul without asking for anything more just said that Nisha should take the model number of the machine and she should tell me to come together. He did not ask her about the place I stay. I by the way resided 30 kms away from Rishikesh. This is the level of inefficiency which is going on at your LG centers. They are least concerned about customer satisfaction or comfort. Nisha also was not particularly helpful. She kept talking a lot of rubbish and stubbornly siding the center about which she knew nothing!!!
I said I will wait till Nakul comes because I will not leave today without the machine part. As I waited, Mr. Ajay walked in. He also looked as dazed as the receptionist and did not know where the things were. But he did call Nakul and asked him about the keys. Later he checked and said that the part is not in stock. I stayed put there and said that not keeping a part when ideally they should keep at least two in stock is their mistake and that I am not moving from that place until I receive the part. And if I do not get it today, I will put in an official complaint. Then realizing that he was cornered, Ajay said that okay he will get me the part within one hour. He then disappeared and came back in 5-7 minutes. He bought the adapter (dirty orange-colored of local make) and handed it to me. I looked and knew that it is not an original piece. I asked him the cost and he said that it is Rs. 180/-. So he was trying to sell me a FAKE product costing Rs. 50/- or less for Rs. 180/- and thought that I would purchase it. This was FRAUD! My dear sir, I have moved the world and know the level of fraud existing in your country! The thing is for you now to realize it and act on it. I want immediate action against these two service centers for their inefficiency in dealing with the customers and also for fraud in case of the Rishikesh center.
I will wait for 48 hours for an answer from you on this matter and if I do not receive the same in 48 hours, I am going to put in an official complaint as an OPEN LETTER TO YOUR CEO on the internet for all to see.
Best wishes in your investigation
May better sense prevail!!!
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