[Resolved]  LG Electronics — Washing machine repair issue

I called customer care to register a complaint about LG washing machine. I was told that someone from LG will visit my place to check the issue. Next evening someone came who didn't had any knowledge about the washing machine, and in the end he told that they have to take it to service center and it'll cost around 10000. But nobody turned up next day, and after calling up customer care again, I found out that they didn't send anybody. The person who came to our house was from local repair shop, and he lied saying that he's from LG.
This is such a serious issue security wise and financially also. I don't know if LG people have some tie ups in the background, otherwise how did some random guy got the information about my complaint and my address.
Regarding the complaint made, LG guys picked up the washing machine and we haven't received it back still.
This is not expected from such a renowned brand like LG. Their customer service is bad and I seriously hope LG people to do something about it. The guy who visited my house could have harmed me. It might have turned up into something serious.