LG Electronics — Waste crap inexperienced customer care and support grievance site won't work

Address:	Pune, Maharashtra, 411021
Website:	www.lg.com

Out washing machine is out of warranty. I had raised complain on 25 sat for washing machine and had specifically requested for sending experienced support personal.
The person came on 26 sun. He was not experienced and was seeking advice on phone with other lg personal. He promised that he has raised po for replacement part and quoted around 7000 rs. We were surprised. I then called customer care. Your customer care team is crap. Somehow i got service manager no. Of pune.
Pravin thakare [protected]. The problem we were facing was third time in span of 1.5 years. Hence we only wanted experienced person and likewise we had requested same to call center on 25 sat itself. Someone was sent on 28 tue. He said that drain motor has problem and quotation is 1500 rs. He said that po has been raised. Again i had to take follow up twice and pravin was least bothered to our complaint. He said part is not available. I requested him for sending personal today itself and it has been already 5 days and due to sending inexperienced person, we lost time. The machine is not yet repaired. Hence, this is to say that, i am putting all this details on mouthshut, facebook and consumer forum. This is very very poor service and we will not pay a single penny to your service personal as you have not provided expected service. Hell with your service. I will advice in corporate that not to purchase any lg products.
If i would have continued with inexperience person, he would have unnecessarily charged us 7000/-. I also experience that when i was trying to contact call center, out of 5 times, 3 times, they were rude and disconnected my call. The grievance redressal online is also not working.