[Resolved] LG Electronics — Water Purifier , WAW73JR2RP.CWRQEIL

PCAjith

from Delhi, Delhi

Aug 10, 2021

Address:

121, Mahaveer Cedar, AGB Layout, Chikkabanavara, Bangalore - 560090

Team,

I am an unfortunate costumer of LG. I have purchased, Your Water purifier, AC and Washing machine...Fortunately I disposed Washing machine and got another one from IFB.

Right now I am having issue with Water purifier, for which I have paid Rs. 6786/- in December 2020, thinking that I will get prompt service.
But I was wrong. For the past 7 months no body has contacted me.
Now since I am having problem with the Water purifier, I tried contacting your Customer care. Since last 4 days I only get " Prompt promises " and assurances.
I have chatted with your Representative several times but no action taken.

When I asked for the Phone number or email for escalation, they gave me a number, which is never reachable.

I am totally disappointed and regret buying LG equipments.

Equipment model no. WAW73JR2RP.CWRQEIL
AMC form no. 15324328

Would be glad if I can atleast get the money paid for AMC, back

Ajith Kumar

[protected]

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Sep 12, 2021

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2021

LG Electronics Customer Care's response Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. We have made a note of your contact number. Our concerned team will get in touch with you.

Regards,
LG Customer Support Team