[Resolved]  LG Electronics — worst after sales service experience for my lg monitor

Worst after sales service experience for my lg monitor

Product : lg monitor - 18.5 inch
Model : 19m38a-b
Serial number : 609infk3q123

I had registered my monitor complaint from my registered mobile number on 29th july 2018

Your lg technician mr. Ravi bankar inspected my monitor and guided me that i will get replacement of my monitor within 4 to 5 days as my monitor was showing white screen under warranty.

But after around 4 days i got sms from lg that my complaint is resolved. But since my problem was not resolved i again contacted lg customer care for checking my status of previous complaint. But customer care told me that my complaint was closed. When i asked the reason for it, they said as per the technician i rejected the repairing of my monitor.

“i would like to mention that why would a customer would reject the repairing of the faulty product which is under warranty?”

Thus i insisted customer care to escalate my complaint and take serious action against mr. Ravi bankar lg technician who closed my complaint without a valid reason and cheated me.

My complaint was transferred to mr. Amar senior customer care and he took conference call with nashik service area manager and assured me that i will get the parts replaced by 7 or 8 august 2018.

But after waiting till 8th august 2018, i against contacted mr. Amar. He again took conference call with mr. Janardhan patole service incharge nashik division and assured me that i will get monitor working on 15 or 16 august 2018.

On 15 august 2018, mr. Bajirao lg technician came with monitor parts during evening and somehow managed to start my monitor.

But when i started monitor on 16 august 2018 morning, again the same problem of white screen was present with the monitor. I knew now that my problem was not resolved. Thus i called mr. Bajirao and reported the same issue. Mr. Bajirao came with other monitor parts and tried every other combination of parts but the issue was not resolved.

Thus i contacted mr. Amar and briefed him about the entire issue. He assured me that by 16 aug 2018 evening i will get my monitor working.

Around 5 pm on 16 aug 2018, mr. Bajirao came with some other parts (Panel) and installed the same on my monitor. But the panel was damaged as we could see vertical lines on the monitor. Mr. Bajirao assured me that i will get replacement within 7 to 8 days.

Since i was harassed by lg team from around a month, i again contacted mr. Amar, briefed him that my monitor issue is not resolved and technician has installed fault damaged panel on my monitor.

I was also assured my mr. Amar that the panel may have been damaged during transit and i will get replacement within 7 to 8 days over a conference call with mr. Janardhan patole.

But till date it’s a month, my monitor problem is not resolved. Also my service tickets are closed without resolving the issue.
After involving your seniour customer care team mr. Amar, my issue is still not resolved.

Thus i request lg and it’s authourised decision makes to take strict action against the lg service incharge - nashik and his technician involved for closing the service tickets without resolving and also delaying the resolvement and making faulty commitments.

This entire scene has created business loss as well as mental torture for me.

I also request to provide me a working monitor on my priority basis and compensate me for a month trouble caused to me.

I also request you to make an internal audit over the calls (Conference) involving me, mr. Janardhan and mr. Amar, to get a clear picture about the issue and to understand how i am cheated.

My warranty period is wasted from 29th july 2018 as i am having faulty damaged monitor installed by your technician. This has resulted business loss as well as medical damages to my eyes for using the damaged monitor. Also there is a mental disturbance by continuously discussing over my monitor issue with your customer care from over a month.

If you require any more information, please contact me on my registered mobile with you.

Expecting a prompt and immediate action against the lg employees involved in cheating and harassing me and quick repairing / replacement for my monitor to avoid further damages.

Regards,
Amol pednekar
Nashik