I registered a complaint for my refrigerator on 8th of june. Technician visited next day, who checked and left saying i will send another technician. Next day second technician came and after checking the fridge said fan motor not working, asked to change. We agreed. He took two days as the part was not available. After changing the part he asked us to check after 3-4 hours. But still error was showing and fridge was not working. Called him again and he said will visit by evening. He came next day and after checking fridge he said there might be a problem in motherboard. Next day he changed the mother board. But fridge was still showing error and not working. I called up the technician again.
Technician doesn't visit after giving time everytime. Even don't pick up phone. So i took the number of supervisor mr jagdish ([protected]) from customer care no. Mr jagdish now sent that technician along with third technician, who said there was wiring problem... Which he has repaired. They put back the old motherboard back in fridge. But problem was not solved. I called mr jagdish again for technician. They visited yesterday and asked me to switch off the fridge as they will come today morning and change the heter now. No one visited till afternoon. I called mr jagdish again as no one visited, he said mam switch on the fridge. If it works after 3-4 hours... Its fine otherwise you will have to change your fridge. And for this fridge (Purchased two years back) depreciation policy will apply.
Highly disappointed with the customer service. Feeling helpless for taking lg product. How can a fridge just stop working within two years of purchase. Please help. If this is the attitude people will stop purchasing lg products Was this information helpful? | 
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