[Resolved]  LG Electronics — Wrong information updated by LG service center

I registered LG 32" TV service call on 03/09/2021(RNP[protected], Sill now (07/09/2021)your service Engineers did not visited my site but in your service tracking site they updated as re-appointment fixed with customer on 05/09/2021, so i informed this wrong updation to customer care on 06/09/2021 Morning, on the same day (06/09) i received the call from your service Engineer, just they confirm my address, product details and again they updated the status as re-appointment fixed with customer and parts have been ordered.

Without getting any confirmation from the customer how they can re-fix the appointment?

Without visiting the customer site how they can demand the spare parts?

Without any customer confirmation how they can order the spare parts?

Your service center is cheating customer and LG Head office.
I Think they are updating wrong status to LG Head office/Customer for their SLA and TAT

This is Creating a wrong impression on LG Service. Please look into this issue and provide a good service to customer.