Aug 23, 2021
Complaint marked as Resolved Good day, Please note after posting a complaint through consumer complaints forum I received only one notification asking for my contact number which I refused to post as the fraudsters can access it. There was no response received after that. So I escalated the complaint to LG customer service head and received confirmation call. Since again going back to square one there was no progress observed, this time I escalated to CEO office and next day the membrane filters were renewed at free of cost and purifier is working satisfactory. Email address are available at LG website. I thank LG for their service and their efforts in resolving the issue.
Best regards,
Prakash
LG Electronics customer support has been notified about the posted complaint.
Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.
Regards,
LG Customer Support Team