[Resolved]  LG — Extremely bad response

Address:

Chennai, Tamil Nadu

Hi, My Name is Sivakumar B. residing at Chetpet, Chennai. Tamilnadu. My Mobile number is [protected]. My Complaint: I bought a 42 inch’ LED LG TV at Singapore last year, now it is not in the warranty period. Suddenly, the display is not clear in my TV and we were not able to watch any programs. As per procedure launched a complaint with LG Customer care somewhere during the 2nd week of December . The Complaint Number was RNA[protected]. After one day Mr. Raghupathy ( Mobile No : [protected]) from LG care came and visited my house to repair the television. He said there is a display board problem and he does not have part available at present and he said he will check and revert within 3 days. However no response from . After a week’s time I again called he and he said the parts are still not available. Again during the first week of January I called him but he was very much consistent with the same response. I really lost trust on him. I again relaunched a complaint on 17th January 2014, customer care officer said that they will escalate the complaint and also promised that I will get a call from LG with 24 hrs time. I also requested for the contact number of supervisor with whom I can talk, The officer provided the number of Mr. Thyagaran – [protected]. I tried calling him so many times but there was zero response. With complete disappointment I again call customer care executive on 20th January 2014 and repeated my concern and she promised that I will get response from the technician with in 24 hrs time, but no such response was there. I insisted for escalation contact number, she gave the number of Ms. Bharati Devi ( [protected]) I tried calling her multiple time and no response from her side. I even dropped a message to call me back and no response for the same. From no where again Mr. Raghupathy old technician called and said the same that part are not available. I have invested so much time write this mail with complete frustration and in my life time I will never purchase any LG product and this is very bad way of treating a customer service. I have recorded all my proofs and will definitely take this up to your higher levels and also to various consumer forums. Really pathetic service and response . False commitments. Extremely disappointing service. I will wait for one more day, else will take this up legally for the amount of mental truma I had undergone. Very bad. B. Sivakumar [protected]