[Resolved]  LG — Faulty LED TV

Address:

Thane, Maharashtra

We purchase a LED TV model code: 32LN571G having warranty of one year costing Rs.35, 000/- on 19th Sept 2013 from Snehanjali Virar east. On 15th Jan 2014 the remote control stopped working. So we complaint the LG service centre on 16th Jan. On 19th Jan the engineering visited & confirmed the remote is in good condition. He opened the TV without intimating us & replaced the PCB board.He also did some soldering work. As Virar is always under power cut he couldn't check the LED & left.After the power supply resumed we realized that the LED is dead.We complaint again & on 23 Jan the engineered came & confirmed that the PCB board was dead. After numerous calls to service centre & Mira Road office the area manager Mr.Naseer refused to provide the new LED. He insist that the part will be replaced with the new one.On 30th Jan the part was replaced & till now the remote is not working. We complaint again. On 9th Feb the engineer was sent with no such proper background history. He then confirmed the remote is working & started to open the LED one more time for which we stopped him. After much discussion he called someone & that someone said that the problem is with the sensor. My question is if the remote was working fine, why is the need to open the LED & replace it with the dead PCB board? Why did it take so many days to figure out the problem? I believe the sensor was the main problem why wasn't it checked in the first visit? Why should i accept this LED which is man handled & opened so any times. Company policy is not to replace with the new one & no repairing is done the part is replaced than why did the frist engineer did the soldering work? Why was inexperienced engineer was sent? I beg help from the consumer code & hope the justice is done. Mrinmayi Singh [protected]@hotmail.com