[Resolved] LG India Ltd — Regarding repair of refrigerator | |
I purchased LG refrigerator on 19.06.2013 model
LG-REF-GL-348PVQE4 sr. no 303 PRSD006430. It was having cooling problem and I logged the complaint with your customer care on 12/6/2014 and service engineer came and attended the complaint and he suggested to defrost the fridge after doing so it started working. Again on[protected] the fridge stopped cooling and I logged complaint with complaint number RNA[protected]. Again service engineer visited and checked the fridge and adjusted the temperatures and said
that it will work ok. After 7 -8 days again same problem persisted and i called the service engineer who gave his number and he checked it and after some adjustments it started working. But again after few days fridge stopped cooling. So i called customer care and he said that now ur fridge is out of warranty. He gave me number of northern service manage [protected] and I talked to her many times and after 7 days she managed to get the visit of service engineer on 24.07.2014 and said that some part of the fridge need to be replaced. Today service engineer told me to pay half the price of the part. Sir as I logged the complaint before the expiry of the warranty of fridge and complaint was not properly attended by LG service engineering’s so there is no fault of mine.
Tejinder Singh
224-Prem Nagar
Bhadson Road
Patiala Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. | |
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team