[Resolved]  LG India Ltd — Substandard product

Address:

Mumbai City, Maharashtra

Respected sir/ Madam I am a regular consumer of the LG product. But this time I had purchased a double door refrigerator and found that the lamination coated on the doors are peeling off. The product which is hardly a year old looks like many year old and gives a shabby look. Secondly there is ice formation in the lower case of the refrigerator. The engineer could not understand why there is ICE FORMATION. but immediately suggested that we should not use those place where there is ice formation. On 29.12.2014 at about 16:00 hrs I received a call from Mr. Raj ( tel No. [protected]) who told that peeling off the lamination is routine and we cannot do anything. He also promised to send another engineer to check the ice formation. Till date another engineer visited to solve the problem. It appears that it is the policy of the company to wait for the warranty period to be over which is in the January 2015. So that the company can charge a customer towards visiting charges and make profit. Can I expect a fair deal??????? Omprakash Dhoot