LG India Pvt Ltd — Defective lg g4 phone

Address:	411001
Website:	LG INDIA

Dear Sir,

1. It is brought to your kind notice that the LG G4 phone was purchased on 29 Dec 2015, I was very happy that I had a phone with latest specifications, and best in the market as claimed by LG, but after few month my happiness was ruined as battery performance was very poor and phone was also generating ample amount of heat also, when I contacted LG service Centre APK technology at Pune they told me that being smart phone this heat is normal and battery does not last for longer hour, I have no option left and only to make up my self to accept this bitter truth.

2. In the month of Aug 2016 one day phone suddenly hanged and switched OFF, I try to switched it ON by ON/OFF key but there was no response from phone, then I went to LG Service Centre APK Technology Pune and there they told me that they needs to replace the motherboard, then I asked them why this has happen then they told me that Sir “This model phone is having this problem and now we will replace this motherboard with updated motherboard as company has rectified the existing problem in new motherboard”. Service Centre rep told me sir it will take 3 to 4 days to replace the mother board but they took approx. 15 Days to replace the same and return the phone.

3. On 17 Nov 2016, the Phone again started giving trouble and this time issue was with the display, Sometime half display become blank and after some time again become OK, I observed this for few days, some days it works perfectly and some day it does not works. Then finally on 25 Nov 2016 I went to LG Service Centre APK Technology Pune then they took over the phone and told me that tomorrow we will be able to tell you what is the exact problem. They did not call me next day after waiting till afternoon I called Service Centre and then they told me that once again motherboard needs to be replace then I asked them it was replaced in Aug 2016 with latest updated motherboard then why this has happened again within 3 month whereas earlier motherboard last for 08 month. There was no satisfactory reply from them. They told me that we shall be able to repair your phone by 3 Dec 2016. I was shocked and very much disturbed as after investing so much of amount the quality of product was not at all satisfactory and ruined my peace also.

I called service centre on 3 Dec then they told me that your phone still not repaired we have some problem in system so we shall be able to repair it by 07 Dec. even on 07th Dec also it was not repaired. I requested them to replace the phone as they were not able to repair it even after lapse of 13 Day. They told me to contact LG Customer Care, then I called LG Customer Care and explain my problems and requested them to registered my grievances but again it was a shocker to me when customer care rep told me that they can not registered your grievances here you approach LG Service Centre then I told that Service Centre told me to contact You and you are telling to approach them now what should I do. Then customer care rep told me that he will speak to Service Centre and revert to you but till today i.e 22 Dec 2016 and never received a call from LG Customer care. Then I again called Service Centre and told them what happen with me. After that Service Centre agree to take up my case with LG for replacement of Phone on 16 Dec 2016. On 19 Dec 2016 I received a call from Service Centre APK technology and they told me that LG has turn down your request for replacement of Phone and your existing handset will be repair with extended warranty on motherboard only.

4. It is also brought to your kind notice that Charger Cord was also replaced by Service Centre by charging Rs 500.00 in the month of Aug 2016.

5. After 25 days of struggle what I got
(a) Mental harassment.
(b) Loss of all my data earlier and this time also.
(c) Loss of connectivity with my friends and relatives.
(d) Loss of 4G data charges as I am unable to use my 4G sim.
(e) And Most importantly my Time which will be never come back again at any cost.

6. I analyses the entire situation and noticed that a Phone which is having serious manufacturing defect is not at all usable at any cost. Moreover, there is no hope that other accessories and connected item will not be defective due to frequent repairs and replacement of motherboard. The warranty will also be over on 29 Dec 2016 for other parts except motherboard (on motherboard its will only be 06 month). Anything can happen with this phone and its parts in near future and then who will be responsible for that loss. Is the life of this phone is only 07 to 08 Months?. In last 12 Month, this phone is in Service Centre for approx. 40 days till 22 Dec 2016 and continue. Can LG can return those 40 Days and my mental harassment and other losses as stated above in para 5?

7. In view of above it is my request to LG Electronics India Pvt Ltd, to replace this Phone immediately, I will not accept old phone after repair at any cost and will claim all my loses through Court of Law from LG if this Phone is not replaced in next 07 days.