[Resolved] LG India — Similar defects in lg tv around the world
New Delhi, New Delhi District, Delhi, India
This is about lg smart tv which i bought in october 2014 and recently around 3rd week of june 2016, the screen display dimmed to extremely low level, barely visible. I complained about this to lg and since the product is out of warranty, the visiting engineer told that backlight has failed which will cost inr 3000. I was shocked to hear that bcos tv is only 1.5 years old. With a heavy heart, i agreed for the repair and i was informed that the component would take 2-3 days to arrive so final repair will be done after that. On the expected day of repair, i received a call from another guy from lg who informed me that the backlight is not available and the whole panel needs to be replaced costing inr 14000. Hearing this, i got infuriated because i purchased the tv for inr 34000 and just after 1.5 years, i need to spend another inr 14000 which is cost of a new tv of a local brand. Very next day, the same engineer called me informing that he has got the backlight and would replace the same. During the repair, he informed that even after backlight replacement, the display is giving reddish tint which means whole panel needs to be replaced, so i am back to square one. Out of frustration, i started asking questions from engineer about how such a big brand can fail so easily. The engineer tried to convince me that it is just a matter of chance and being an electronic component, it is prone to current fluctuations. I totally disagreed with him and asked him to leave it as it is. He charged me inr 288 for the visit. I am living without a tv for almost 15 days now and my monthly subscription of hd dth has gone wasted.
I was just cursing my bad luck to get this fault in my tv as i spent 3 years in searching for such tv with many features and was very happy to have this one but just after 1.5 years, all my dreams of owning a smart tv shattered. With a very bad mood, i just surfed the net to search for any such problem with anyone else and i was shocked to see the results.
The first link i opened showed complaints from us residents. I thought it would not be justifiable to compare complaints of us residents with mine as mncs manufacture different products for different regions of the world. The next link i opened had inputs from indian residents. The biggest point of surprise was that everyone had the same problem within almost same time frame i. E. 15-20 months after the date of purchase which means after the product got out-of-warranty.
I wonder how come such a big brand have same problem in their particular range of product. It seems to be a modern kind of modus-operandi wherein a so-called advanced product is sold without any long life components and since a middle-class consumer like me cannot afford to buy a new product so easily, he will be forced to get the repair done. Alternatively, the consumer will have to compromise with a local brand as the cost of repair and new tv from local brand are same.
I am writing this mail out of frustration and with a hope if any checks can be made on such mncs who are stripping the hard-earned money of middle-class by providing low-quality products and earning huge profits to open their new factories/showrooms around the world.
Complaint marked as Resolved Jul 15, 2016
On 13th July 2016 afternoon, I received a call from LG Technical Support (Mr Harpreet, 9599880628) informing that they want to carry my tv to their service centre for repair. On 14th July 2016 afternoon, they returned my tv after replacing the backlight. I paid the total amount of INR 3387.5 towards this repair. Now, my tv is working and I hope not to see the service centre for next 5 years at least.
Today morning, on 15th July 2016, I also received a call from Mr Mukesh Gupta 9873335824, LG Service Manager for Delhi and he assured me to contact him, in case, my issue is not resolved through proper channel.
I am thankful to everyone who helped me in getting my problem resolved.
[Jul 12, 2016] LG Electronics customer support has been notified about the posted complaint.
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