[Resolved]  LG — Non fulfillment of Service Request pending over 1 month

Address:

Pune, Maharashtra

On Dec 22 2014 I booked a complaint with LG as the microwave stopped working. (Complaint Number – RNA[protected].
The engineer came home and told one part has to be replaced and he will come with the part within next 3 days.

On Dec 29 2014 we get a message that the complaint is closed, by service center, the truth being the microwave is not fixed. A new complaint number is created. I don’t know why if the previous complaint was not fulfilled what the need of opening new complaint number is? (New Complaint number RNA[protected]. May be the call center wants to show you how many service request they handle.

From this day I have been calling call center almost every alternate day. I get the same message, your complaint has been escalated and you will receive call. I do got few calls, stating that it will be fixed shortly.

Then one day, the customer care asked me to call up service center myself to find out, as the system and process inside LG is so great that it cannot find out the problem themselves.
I called up Ms. Sarika Bhosale([protected]), never was able to reach her. Either the call is on waiting or busy or fortunately if it rings it does not get answered.
Then I was given number of Mr. Balaji N Area Service Manager ([protected]). After few hours I was able to speak to him. He told me that as the part has to come from Noida, it is taking time.
(It takes more than a month for a part to come to Pune from Noida, seems like LG uses the oldest way of transportation, sending spare with a person walking from Noida to Pune).

In the mean time, I got a call from Mr. Pravin. He made me a offer, less your microwave at 25% of its original cost and purchase a new microwave.

With this quality of service LG provides, I have pledged not to buy any product from LG.

I have lost hope of my microwave ever getting fixed.