[Resolved] Liberty Videocon General Insurance — refund claim against flight cancellation | |
I booked my flight ticket from Hyderabad to Jaipur scheduled on 26th June 2019, (Booking Id: EMT[protected] under free cancellation insurance. Insurance is given by Liberty Videocon General insurance. I had to cancel my flight due to some unavoidable reasons. Now, I want to claim my refund but no response is given on help line number i.e.[protected]. No call back is received in last two days. kindly do the needful. Saurabh Mittal Was this information helpful? | |
Jul 29, 2019 Complaint marked as Resolved Liberty Videocon General Insurance customer support has been notified about the posted complaint. Verified Support Jun 28, 2019 Liberty Videocon General Insurance Customer Care's response From: complaints Sent: Friday, June 28, 2019 7:46 PM To: 'saurabh.[protected]@yahoo.com' <saurabh.[protected]@yahoo.com> Subject: Liberty General Insurance Complaint Reference Number LI[protected] Dear Mr. Mittal, We write with reference to your complaint registered on Consumer Forum. At the outset please accept our sincere apologies in this matter. We tried to contact you on +91 [protected] however we were unable to establish a contact with you. We request you to provide alternate contact number along with feasible date and time (Between Monday to Friday: 09:00 AM to 05:00 PM) for us to assist you further. We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us. We wish to inform you that our executive Sneha Pardeshi has been assigned to resolve your grievance. She will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint. For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you. For our detailed grievance redressal policy kindly refer to the below link: https://www.libertyinsurance.in/customer-support/grievance-redressal.html Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility. Yours Sincerely, Customer Service Team Liberty General Insurance Know more about us: https://www.libertyinsurance.in/ | |
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10th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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