Life Insurance Corporation of India [LIC] — claim amount received less

Address:

Chinchwad Pune (95B), Pune, Maharashtra, 411067

Sir,

I had raised the below complaint on 23.09.19 & complaint id no is :2461763 but still no updates on the same & on the site it is showing as resolved how is it possible

Sir,

My pol no.[protected] serviced by chinchwad br-95 b - pune dn. Was maturing on 28.09, 2019 and after getting the sms from lic i approached the branch on 17.09.2019 to surrender my original policy documents and as there were no officials available in the claims department, i approached the single window service section and told them that i want to surrender the policy for maturity settlement. Immediately they issued some forms which i returned with my signature/adhar card/pan card and requested for the settlement of maturity claim to my utter surprise and this may an amount of rs.308, 070.00 got credited to my a/c on 19.09.2019 as the maturity of the policy was due only on 28.09.2019 i did not understand why the amount got credited early. On approaching the branch again i was shocked to hear that my policy was prematurely surrendered instead of settlement of maturity claim. The maturity claim due under the policy was rs.250, 000.00 (Sa) + bonus 79, 000/- + fab rs, 8000/- totaling to rs.3, 57.000.00. Where as i was paid only rs.308, 070. A whooping difference of rs.48, 300/- this has happened due to the sheer negligence of the concerned officials who did not differentiate between surrender of the policy and maturity of the policy. The maturity date was 10 days ahead of the date of surrender and the officials who put up and passed the surrender payment should have thought for a while i was misled by the officials in giving me the surrender application instead of obtaining the maturity claim. I am lodging this complaint and i request the life insurance corporation of india to redress this issue and settle me the difference amount of rs. 48, 300.00 immediately least i will be forced to take further suitable steps seeking justice

Ravikiran s chandragiri
M no.[protected]