Life Insurance Corporation of India [LIC] — survival benefit not received yet

Address:

RSK Public School, Bastipur BMP 2, 821307

I have taken jeevan surabhi a money back policy with the following details
Name: ravi shanker srivastav
Date of birth: 15/01/1982
E-mail: legal. [protected]@gmail.com
Policy no:[protected]
Premium amount: 4672 (Qrtly)
Date of commencement: 28/02/2011
Due date of money back :28/02/2019

In this regard i would to like to let you know that despite repeated enquiry and subsequent assurance from my lic agent, the amount of the survival benefit has not been credited to my account.
You are therefore kindly requested to take appropriate steps to resolve my query.