Life Insurance of India — forgot password gmail

Address:

A306,SURASHREE CHS,SECTOR 20C,PLOT NO 11,AIROLI, Mumbai City, Maharashtra, 400708

I had an account with gmail that i had for years. My phone broke and i tried to get into my account online via another phone that i had used before. I could not remember password because they were all locked into another account in that same broken phone. I have the same phone number and the same backup email that i have always had and they still locked me out of my account...